Shipping policy
Effective Date: October 2026
At DSD Studio, we want your shopping experience to be smooth from checkout to delivery. Please read our Shipping Policy before placing your order.
1. SHIPPING WITHIN SOUTH AFRICA
DSD Studio currently delivers nationwide within South Africa.
Orders are shipped using a courier service to the delivery address provided at checkout.
We deliver to major cities, towns and most residential areas across South Africa. Certain remote or outlying areas may require additional delivery time.
DSD Studio currently ships within South Africa only.
2. ORDER PROCESSING
Orders are processed after payment has been successfully received and verified.
Please allow approximately 1–3 business days for order processing before your parcel is handed to the courier.
Orders placed on weekends or public holidays will generally be processed on the next business day.
Some products may have different processing times. Where applicable, the estimated processing time will be stated on the product page.
Please ensure that your full name, contact number and delivery address are correct before completing your order.
If you notice an error in your delivery details after placing an order, please contact us as soon as possible. We will try to assist before the order is dispatched.
3. DELIVERY TIMEFRAMES
Once your order has been dispatched, estimated delivery times are generally:
- Major cities: 3–5 business days
- Regional areas: 3–8 business days
- Remote areas: 5–10 business days
These timeframes are estimates and may vary depending on the courier, destination, public holidays, peak periods, weather and other logistical circumstances.
Processing time is separate from courier delivery time.
4. SHIPPING COSTS
Shipping fees are displayed at checkout before payment is completed.
FREE STANDARD SHIPPING ON ORDERS OF R800 OR MORE ♡
Orders below R800 will be charged the applicable shipping fee displayed at checkout.
Shipping fees may vary depending on the delivery location, parcel size and courier service.
Any applicable shipping charges will be shown before you complete your purchase.
5. ORDER TRACKING
Once your order has been dispatched, tracking information will be provided using the contact details supplied with your order, where tracking is available.
Customers can use the tracking information to monitor the progress of their parcels.
Please note that tracking information may take some time to become active after the parcel has been collected by the courier.
6. DELIVERY ATTEMPTS
Please ensure that someone is available to receive your parcel at the delivery address.
If the courier is unable to complete delivery because nobody is available, the address is incorrect or the customer cannot be contacted, additional delivery attempts or charges may apply depending on the courier's terms.
DSD Studio may contact the customer where necessary to assist with delivery.
Any additional charges will be handled in accordance with the courier's terms and applicable law.
7. DELIVERY DELAYS
DSD Studio will make reasonable efforts to process and dispatch orders within the stated timeframes. However, delays may occasionally occur due to:
- Courier delays
- Severe weather
- Public holidays
- High-volume shopping periods
- Incorrect or incomplete delivery information
- Remote-area deliveries
- Unforeseen logistical issues
If there is a significant delay with your order, we will provide relevant information and assist where reasonably possible.
Nothing in this policy limits any consumer rights relating to delivery under applicable South African law.
8. LOST OR DAMAGED PARCELS
If your parcel appears to have been lost or arrives visibly damaged, please contact DSD Studio as soon as possible.
Where appropriate, we will liaise with the courier to investigate the matter.
If your parcel arrives visibly damaged, please take clear photographs of the parcel and its contents and keep the original packaging until the matter has been resolved.
DSD Studio will handle lost or damaged deliveries in accordance with applicable South African consumer-protection law.
9. INCORRECT DELIVERY DETAILS
Customers are responsible for providing accurate delivery information at checkout.
If you notice incorrect delivery details after placing your order, contact us immediately so that we can try to correct them before dispatch.
If a parcel cannot be delivered because incorrect or incomplete information was supplied, additional costs for redirecting or resending the parcel may apply where permitted by applicable law.
10. PRE-ORDERS AND OUT-OF-STOCK PRODUCTS
If a product is marked as a pre-order, the estimated processing or dispatch timeframe will be stated on the product page or communicated to the customer before purchase.
Pre-order products may have different processing and delivery times from products that are immediately available.
If an item is temporarily unavailable or an unexpected delay affects an order, DSD Studio will communicate this to the customer where reasonably possible.
If an order cannot be fulfilled, we will contact the customer and handle any cancellation or refund in accordance with applicable law.
11. INTERNATIONAL SHIPPING
DSD Studio currently ships within South Africa only.
International shipping may be introduced in the future.
12. CUSTOMER SUPPORT
If you have questions regarding your order or delivery, please contact DSD Studio through our official customer-service channels.
Please have your order number available when contacting us so that we can assist you as quickly as possible.
DSD STUDIO
Email: dsdstudio26@gmail.com
Website: dsdstudio.shop
Your skin. Your glow. Your journey. ♡
Thank you for supporting DSD Studio. We look forward to delivering your order to you.