Shipping policy

DSD STUDIO SHIPPING POLICY

Effective Date: September 2026

At DSD Studio, we want your shopping experience to be smooth from checkout to delivery. Please read our shipping policy before placing your order.

1. SHIPPING WITHIN SOUTH AFRICA

DSD Studio currently delivers nationwide within South Africa.

Orders are shipped using a trusted courier service to the delivery address provided at checkout.

We deliver to major cities, towns and most residential areas across South Africa. Certain remote or outlying areas may require additional delivery time.

2. ORDER PROCESSING

Orders are processed after payment has been successfully received and verified.

Please allow approximately 1–3 business days for order processing before your parcel is handed to the courier.

Orders placed on weekends or public holidays will be processed on the next business day.

Please ensure that your delivery details, including your full name, contact number and physical delivery address, are correct before completing your order.

DSD Studio cannot be held responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

3. DELIVERY TIMEFRAME

Once your order has been dispatched, delivery generally takes approximately:

Major cities: 2–5 business days

Regional areas: 3–7 business days

Remote areas: 5–10 business days

Delivery times are estimates and may vary depending on the courier, destination, public holidays, weather, peak periods and circumstances outside of DSD Studio's control.

Where a specific delivery date has been agreed with the customer, DSD Studio will make reasonable efforts to meet that agreed delivery arrangement.

4. SHIPPING COSTS

Shipping fees will be displayed at checkout before payment is completed.

Shipping fees may vary depending on the customer's delivery location, parcel size and/or the courier service selected.

Any applicable delivery charges will be communicated to the customer before the order is finalised.

5. TRACKING YOUR ORDER

Once your order has been dispatched, you will receive your tracking information via the contact details provided with your order.

Customers can use the tracking information to monitor the progress of their parcel.

Please note that tracking information may take some time to become active after the parcel has been collected by the courier.

6. DELIVERY ATTEMPTS

Please ensure that someone is available to receive your parcel at the delivery address.

If the courier is unable to complete delivery because nobody is available, the address is incorrect, or the customer cannot be contacted, additional delivery attempts or charges may apply depending on the courier's terms.

DSD Studio may contact the customer where necessary to assist with delivery.

7. DELAYS

While DSD Studio will do our best to ensure orders are dispatched and delivered within the stated timeframes, delays may occasionally occur due to circumstances outside our control.

These may include:

- Courier delays

- Severe weather

- Public holidays

- High-volume periods

- Incorrect delivery information

- Remote-area deliveries

- Unforeseen logistical issues

If there is a significant delay with your order, we will communicate the relevant information to you and assist where possible.

8. LOST OR DAMAGED PARCELS

If your parcel appears to have been lost or damaged during delivery, please contact DSD Studio as soon as possible.

Where appropriate, DSD Studio will liaise with the courier to investigate the matter.

Customers should not discard the packaging if an item arrives visibly damaged, as photographs and the original packaging may be required for an investigation.

DSD Studio remains responsible for the goods until delivery in accordance with applicable South African consumer law.

9. WRONG OR INCORRECT DELIVERY DETAILS

Customers are responsible for providing accurate delivery information at checkout.

If an order cannot be delivered because incorrect or incomplete information was provided, the customer may be responsible for any additional courier costs required to redirect or resend the parcel, subject to applicable consumer law.

10. PRE-ORDERS AND OUT-OF-STOCK ITEMS

If a product is marked as a pre-order, the estimated dispatch timeframe will be stated on the product page or communicated to the customer before purchase.

Pre-order items may have different processing and delivery times from products that are immediately available.

If an item is temporarily unavailable or there is an unexpected delay affecting an order, DSD Studio will communicate this to the customer.

11. INTERNATIONAL SHIPPING

DSD Studio currently ships within South Africa only.

International shipping may be introduced in the future.

12. CUSTOMER SUPPORT

If you have any questions regarding your order or delivery, please contact DSD Studio through our official customer-service channels.

Please have your order number available when contacting us so that we can assist you as quickly as possible.

DSD STUDIO

Luxury hair. Your confidence.

We appreciate your support and look forward to delivering your DSD Studio order to you. ♡