Refund policy
DSD STUDIO RETURNS & REFUNDS POLICY
Effective Date: September 2026
At DSD Studio, we want you to be completely satisfied with your purchase. Please carefully review our Returns & Refunds Policy before placing your order.
This policy applies to purchases made directly through DSD Studio and is subject to applicable South African consumer law.
1. RETURNS
Customers may request a return where the product qualifies for a return under this policy and applicable consumer law.
To request a return, please contact DSD Studio with:
- Your order number
- Your full name
- The reason for the return
- Clear photographs of the product, where applicable
Returns must be approved by DSD Studio before the item is sent back.
2. WIG RETURN REQUIREMENTS
For hygiene and resale reasons, wigs must be returned in their original condition.
Unless the return relates to a product that is defective, incorrect or otherwise qualifies for a remedy under applicable consumer law, the following conditions apply:
The wig must:
- Be unworn
- Not have been cut, trimmed or altered
- Not have been washed or chemically treated
- Not have been dyed, bleached or coloured
- Not have been glued, taped or installed
- Not have been styled or significantly brushed
- Have all original tags, lace and packaging intact
- Be free from makeup, perfume, hair products, smoke, odours and other signs of use
Wigs that have been worn, installed, altered or otherwise used may not be accepted for a change-of-mind return, subject to applicable consumer law.
3. INCORRECT OR DAMAGED ITEMS
If you receive:
- The wrong wig
- The wrong colour or length compared with what you ordered
- A damaged product
- A product with a manufacturing defect
- An item that does not correspond with the description provided at the time of purchase
please contact DSD Studio as soon as reasonably possible after receiving your order.
Please provide photographs or videos showing the issue where appropriate.
DSD Studio will assess the issue and, where applicable, arrange a repair, replacement or refund in accordance with applicable South African consumer law.
4. CHANGE-OF-MIND RETURNS
If you simply change your mind about your purchase, a return may be accepted where permitted by our policy and applicable law.
The item must be unused and in its original condition as described above.
The customer may be responsible for reasonable return delivery costs where the return is due solely to a change of mind and the law permits those costs to be passed on to the customer.
5. ONLINE PURCHASES AND COOLING-OFF RIGHTS
Certain online transactions may qualify for cancellation within the applicable statutory cooling-off period.
Where a statutory cooling-off right applies, DSD Studio will process the cancellation and refund in accordance with the requirements of applicable South African consumer law.
This does not remove or limit any other rights the customer may have under the Consumer Protection Act.
6. REFUNDS
Where a refund is approved, the refund will generally be made using the original payment method, where reasonably possible.
Refund processing times may depend on the payment provider or financial institution.
Once DSD Studio has processed the refund, the time it takes for the funds to reflect in the customer's account may vary.
7. SALE ITEMS
Sale or promotional items may be subject to specific terms stated at the time of purchase.
Nothing in this section limits a customer's rights where a product is defective, unsafe, not fit for purpose, or otherwise qualifies for a remedy under applicable consumer law.
8. NON-RETURNABLE ITEMS
For hygiene reasons, used or altered wigs generally cannot be accepted as change-of-mind returns.
This includes wigs that have been:
- Worn or installed
- Cut or customised
- Dyed or bleached
- Washed
- Glued or taped
- Styled
- Altered from their original condition
This exclusion does not apply where the customer has a statutory right to a remedy because the product is defective, incorrect or otherwise does not comply with applicable consumer law.
9. RETURN SHIPPING
Where the return is due to a confirmed defect, incorrect item or another circumstance for which DSD Studio is responsible, DSD Studio will make appropriate arrangements regarding return delivery costs in accordance with applicable law.
For approved change-of-mind returns, the customer may be responsible for return shipping costs where permitted.
10. REFUSAL OF A RETURN
DSD Studio may refuse a change-of-mind return where the product has been used, altered or damaged after delivery and does not qualify for a statutory remedy.
DSD Studio will not refuse a customer's rights where the Consumer Protection Act or another applicable law provides the customer with a remedy.
11. HOW TO REQUEST A RETURN
Please contact DSD Studio through our official customer-service channel with your order number and details of your request.
Please do not send an item back without first contacting us and receiving return instructions.
Once your request has been reviewed, we will provide the appropriate next steps.
12. IMPORTANT
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or waive any rights that consumers have under applicable South African consumer law.
Where there is a conflict between this policy and a mandatory legal consumer right, the applicable law will prevail.
DSD STUDIO
Luxury hair. Your confidence. ♡