Refund policy
Effective Date: October 2026
At DSD Studio, we want you to shop with confidence. Please read our Returns & Refunds Policy carefully before placing your order.
This policy applies to purchases made through DSD Studio and is subject to applicable South African consumer protection laws, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.
1. RETURNS
If you wish to return a skincare or beauty product, please contact DSD Studio through our official customer-service channel before sending anything back.
To help us review your request, please provide:
- Your order number.
- Your full name.
- The reason for your return.
- Clear photographs or videos of the product, where applicable.
Please wait for return instructions before sending a product back.
All return requests will be assessed in accordance with this policy and applicable South African consumer law.
2. SKINCARE & BEAUTY PRODUCT REQUIREMENTS
For hygiene, safety and product-quality reasons, skincare and beauty products should be returned in their original condition wherever possible.
For change-of-mind returns, products should meet the following conditions, subject to applicable statutory rights:
- Unused and unopened.
- Original seals and protective packaging intact, where applicable.
- Original packaging and product labels intact.
- Free from signs of tampering, contamination or damage caused after delivery.
Products that have been opened, used or had their hygiene seals removed may not qualify for a change-of-mind return where applicable law permits this restriction.
However, these conditions do not remove your legal rights if a product is defective, damaged on arrival, incorrect, unsafe or otherwise fails to meet the requirements of applicable consumer law.
3. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please contact DSD Studio as soon as reasonably possible if you receive:
- A damaged skincare or beauty product.
- A defective product.
- An incorrect product or variation.
- A product that differs materially from its description.
- A product that is unsafe or otherwise does not comply with applicable consumer law.
Please include your order number and clear photographs or videos showing the issue, where appropriate.
We will assess your request and arrange an appropriate remedy where required by law. Depending on the circumstances, this may include a refund, replacement or another legally applicable remedy.
Please retain the product and its packaging until we have advised you on the next steps.
4. CHANGE-OF-MIND RETURNS
If you change your mind after purchasing a skincare or beauty product, a return or refund is not automatically guaranteed in every circumstance.
We may consider change-of-mind requests where the product meets our return requirements and the request is permitted under applicable law.
Certain online purchases may qualify for a statutory cooling-off period. Where a cooling-off right applies, the applicable cancellation period, conditions, return costs and refund requirements will be determined by South African law.
Please contact us promptly if you wish to cancel an order or return a product.
5. ONLINE PURCHASES & COOLING-OFF RIGHTS
Certain transactions concluded electronically may qualify for a cooling-off right under the Electronic Communications and Transactions Act.
Where applicable, consumers may have seven days after receiving goods to cancel a qualifying transaction, subject to the Act's conditions and exceptions.
Certain products, including goods that fall within applicable health or hygiene exceptions, may be excluded from these rights in specific circumstances.
DSD Studio will assess cancellation requests according to applicable legislation. Nothing in this policy is intended to remove or restrict any statutory cooling-off right.
6. REFUNDS
Where a refund is approved or legally required, it will be processed in accordance with applicable consumer law and the circumstances of the return.
Refunds will generally be issued through the original payment method where reasonably possible.
Processing times may vary depending on the payment provider or financial institution. We will communicate any relevant next steps once your refund has been processed or arranged.
7. RETURN SHIPPING COSTS
Responsibility for return shipping costs depends on the reason for the return and applicable law.
Where a return is required because of a confirmed defect, incorrect product or another issue for which DSD Studio is responsible, appropriate arrangements will be made in accordance with applicable law.
For eligible change-of-mind returns, the customer may be responsible for return shipping costs where legally permitted.
8. SALE & PROMOTIONAL PRODUCTS
Products purchased during sales, discounts or promotional campaigns remain subject to applicable consumer protection laws.
A sale or promotional label does not remove your statutory rights if a product is defective, unsafe, incorrectly supplied or otherwise qualifies for a legal remedy.
Any additional promotional return conditions will be communicated clearly at the time of purchase and will not override mandatory consumer rights.
9. RETURN ASSESSMENT
DSD Studio may decline a change-of-mind return if the product does not meet the applicable return conditions.
Each request will be assessed fairly, taking into account the product's condition, the reason for the return and any applicable statutory rights.
We will not refuse a remedy where South African consumer law requires one.
10. HOW TO REQUEST A RETURN
To begin a return or refund request, contact DSD Studio through our official customer-service channel and provide your order number and the details of your request.
Please do not send products to an address without receiving the relevant return instructions.
We will review your request and communicate the next steps.
11. OUR COMMITMENT TO CUSTOMERS
At DSD Studio, we are committed to providing a clear, fair and comfortable shopping experience for customers looking for Korean beauty and skincare products.
Nothing in this policy is intended to exclude, restrict or waive any rights you may have under applicable South African consumer protection laws. Where a provision of this policy conflicts with a mandatory legal requirement, the applicable law will prevail.
DSD STUDIO
Your skin. Your glow. Your journey. ♡